Content & Usage Report: Users

List all users in your Confluence instance and their actions in a specified date range.

This report was introduced in Viewtracker version 7.5.3.

Accessing the Users Report

This new report is part of the Global Report and the Space Report.

Access the global report via:

• ⚙ → Analytics Cockpit (visible to Confluence Administrators only) or

• Confluence header → Analytics Cockpit (visible to users who have been granted access)

Select “Content & Usage” below the pre-selected “Overview” in the left menu. Select the tab “Users”.

Access the report on a space level:

1. Access a specific space.

2. Select ⚙ Space tools → Analytics Cockpit

3. Choose “Users”.

Users Report

Report Creation Form

The following form is loaded when you access the Content & Usage Report. You can define the date range and how to sort the data to generate a customized report.

You can filter the report by

• searching for a string in the search field (applies to usernames)

• selecting a specific user group

Tap the “Apply” button once you have made your selection. Viewtracker will now generate the desired Content & Usage report.

Report generation

The loading time can vary depending on the defined date range and the number of tracked data on the Confluence instance.

The report data is collected in the background while you see a loading screen. If you don’t want to wait, you can leave this page and return to it later.

Once Viewtracker has collected and sorted the data, it will display the following report.

The user’s avatar and name are linked to their profile page. When clicked, the profile opens in a new browser tab.

Tap the “Change Filters” button if you want to define a new date range, set other filters, or change the sort order. You will be directed back to the report creation form.

Hint when using the Content & Usage Report repetitively

There is a limit of reports that can be created simultaneously. This is to avoid negatively impacting performance on Confluence instances with a lot of tracked data.
If you see the message that the maximum number has been reached, just try again later.

Scope of data

• Users will appear in the table even if they have never made an interaction (view, edit, etc.) in the selected date range.

• The filter for a user group only applies to the user's current membership in a group.

  If a user moves from group A to group B, all historical views of the user will also move to group B.
  An accurate historical analysis of usage by user groups is not possible, as users can leave groups and thus, the usage figures change accordingly.

• Members of user groups that have been excluded from tracking will still appear in this report. They are represented with a cross above their profile picture and the addition “Excluded from tracking views”. Their views are not counted. However, their other actions (creations, edits, etc.) still appear in the table. This is because these actions are publicly available to any user via the page history/page information.

Detailed User Interactions (Views, Creations, Edits, Comments, Likes, Watches)

You can find detailed information on the content a specific user has viewed, created, edited, commented on, liked or watched. To access that data, tap on the three dots next to one of the columns Views, Creations, Edits, Comments, Likes, or Watches.

An overlay will appear, displaying

• the individual pages this user has viewed, created, edited, commented on, liked or watched (the metric depends on where in the table you had clicked)

• the date and time of this interaction.

Notes:

• Tapping any content title will open the Content Report of that page or blog post in a new overlay.

• The list is sorted by Date and Time by default. Tap the “Content” heading to sort the list by content title.

• The list of the individual interactions can be exported (see section “Export data” below).

Actions

Use the three dots in the “Actions” column to

• access the user profile

• manage the user

Depending on your permissions, you may not be allowed to carry out these actions.

Summary

There is a summary below the table, consisting of the following data:

• Number of users: Total of all user accounts on the instance.

• Views: Total views that all the listed users generated

• New Content: Number of all newly created pages and blog posts by the users listed

• Edits: Number of edits that were generated by all the users listed

• Comments: Number of comments generated by all the users listed

• Likes: Number of likes (of content and comments combined) by all the users listed

• Watches: Number of watched content by all the users listed

Saving and sharing reports

Once you’ve applied a filter or changed the report's date range, the report’s URL will adapt with parameters like ?dateValue=this.week&selectedGroup=412474eb.

This is useful for the following reasons:

• You can copy and share the URL with co-workers with the same access permission.

• You can save the URL to access a customized report quickly.

Export data

You can export the numbers of the report as a CSV file.

All numbers in the export refer to the selected filter and date range (last 30 days by default).

Export the main table

1. Tap the “Export” button next to the date range.

2. Confirm the amount of data.

The CSV contains the aggregated data from the report, including the following:

Full Name, Views Total, Creates Total, Edits Total, Comments Total, Likes Total, Watches Total

Export the detailed user interactions (views, creations, edits, comments)

1. Tap the three dots in the “Views”, “Creations”, “Edits”, “Comments”, “Likes”, or “Watches” column next to a specific user.

   

    

2. In the overlay, tap the “Export” button.

   

3. Confirm the amount of data.

The CSV contains the individual views, creations, edits, comments, likes and watches. It consists of "Content Title" and "Date and Time".